AutomateNew
AI Agent
RAG-powered replies grounded in your catalog
Overview
Give your WhatsApp bot a brain. The AI Agent reads your knowledge base and product catalog to answer customer questions intelligently — and hands off to a human when needed.
What's included
- Grounded in your knowledge base (RAG)
- Catalog-aware product Q&A
- Conversation history context
- Escalate to human with one signal
- Claude & OpenAI provider support
- Platform or bring-your-own key billing
How it works
1
Upload knowledge
Add your FAQs, docs and product catalog to the knowledge base.
2
Enable on a bot
Toggle AI Agent on any bot — it becomes the fallback brain.
3
It answers & escalates
AI replies in context; sends to inbox when it can't help.
By the numbers
80%
Queries resolved without human
<2s
Average reply time
100%
Tenant-scoped knowledge
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