The complete
chat commerce
platform
Bots, pages, payments and campaigns in one place — plus an AI agent that looks up orders, issues refunds and books appointments on WhatsApp. All from one dashboard.
Your customer picks the channel. Your team works in one inbox.
One contact record and one history — across every channel they ever message you on.
Click a conversation on the left — every channel, one thread.
Watch a message become a whole automated journey
One guest, one number, one connected journey. Every flow emits and listens for events — so a scan, a payment or a reply automatically triggers the next flow, drip, tag and segment.
One thing happens — everything reacts
A payment lands, a booking is made, a cart is abandoned — and the right messages, tags and campaigns fire on their own. Tap a moment and watch it ripple out.
Built around real outcomes
Not a pile of features — 6 outcomes every one of them serves.
360° Lead Nurturing
From first form fill to closed deal — one continuous, automated follow-up loop.
Unified Omnichannel Inbox
Every DM, comment, story mention and reply — across every channel — in one thread.
Commerce in Chat
Browse the catalog, pay, and get a branded invoice — without leaving the conversation.
Growth & Attribution
See which ad turned into a conversation and a sale — and message the browser who came back.
AI That Takes Action
It looks up the order, issues the refund, moves the booking — and asks you first when it matters.
Brand Intelligence
Know how your Instagram audience really engages — reach, quality, and ad ROAS in one view.
The whole stack, working as one
Bots, pages, payments, campaigns and analytics — built together, so nothing needs gluing and nothing falls between two tools.
Build flows, hit publish
Drag-drop menus, buttons and AI replies — live on every channel in one click.
One inbox, every channel
WhatsApp, Instagram, Telegram, SMS & web in one place, with human handoff.
Get paid & see what works
Collect payments in chat and watch conversions climb with live analytics.
Automate the whole journey
Chain flows, drips, auto-tags and segments — triggered by any event.
An agent that acts, not one that just answers
A chatbot tells your customer where to find the refund policy. Ours reads the order, checks the courier, issues the refund — and asks you first when real money is moving.
It reads the systems you already run
Not a scraped FAQ. The agent queries your live product catalog, your order and shipment records, your booking calendar and your knowledge base — and anything else you own, through custom tools you describe in plain language and point at your own API.
Try approving the refund — the reply only goes out after.
Your store catalog inside WhatsApp
Connect Shopify or WooCommerce — no plugin needed. Products sync automatically and update in real time when anything changes in your store.
- Shopify — REST API, access token
- WooCommerce — built-in REST, no plugin
- Real-time webhooks on product change
- AI catalog search — customers ask, AI answers
Your link-in-bio, powered by WhatsApp
Build beautiful link-in-bio pages and landing pages on readb.io — no code, just drag-and-drop blocks. Every button can trigger a WhatsApp conversation, capture a lead, or open a product.
- Drag-and-drop block editor with live preview
- Solid, gradient, and image backgrounds
- Custom themes, fonts and UTM tracking
- Published instantly on readb.io/yourname
Know exactly what's working
Full-funnel attribution from the first ad click to the WhatsApp conversation to the payment. Every touchpoint tracked, every conversion counted.
- Funnel analytics — drop-off at every stage
- Web pixel & JS SDK — one script tag
- Meta Conversions API — server-side events
- Unified identity graph across touchpoints
Put your busywork on autopilot
Four jobs every business repeats daily — each one handled inside the chat.
Everything already in the box
Most teams pay for a chat tool, a page builder, a campaign sender, an analytics add-on and an AI seat. This is all of it, on one bill.
Omnichannel
Meet customers wherever they chat — one inbox for every channel.
- WhatsApp Business API — native official messaging via Zavu or Msg91
- Instagram DM — send and receive through the Meta Graph API
- Telegram bots — run the same flows on the Telegram Bot API
- Website chat widget — embed a lightweight JS widget on any site
- SMS fallback — reach contacts over SMS when chat isn’t available
- + 3 more included
No-code automation
Drag, drop, publish — journeys without engineers.
- Visual flow canvas with menus, buttons & AI replies
- Event triggers from any system via webhooks
- Drip sequences with smart stop-on-reply
- One-click publish across every channel
- Auto-tags & live segments
- + 3 more included
Audience & CRM
One Person record behind every conversation.
- Unified identity across phone, email & cookie
- Tags, segments & live lists
- Custom fields & contact timeline
- Bulk import from any CSV or tool
- Consent & opt-out management
- + 1 more included
Campaigns at scale
Broadcasts that behave like conversations.
- Segmented WhatsApp & Telegram broadcasts
- Win-back & drip campaigns
- UTM-tracked links in every message
- Send-time optimisation & throttling
AI agents
An agent that acts, not one that just answers.
- Order lookup, refunds & cancellations
- Booking & rescheduling actions
- In-chat payment link creation
- Custom tools on your own APIs
- RAG over your knowledge base
- + 3 more included
AI oversight
Supervision, approvals and a paper trail.
- Per-action approval gates
- Full decision traces
- Correction capture & promotion
- Escalation reasons ranked
- Deflection analytics
- + 1 more included
Commerce & payments
From browse to branded invoice, inside chat.
- Razorpay payment links in chat
- Branded invoices & receipts as documents
- COD confirmation & address edit flows
Integrations & platform
Any system event can start a conversation.
- Shopify & WooCommerce catalog sync
- Briefer bookings, quotes & signatures
- Webhooks & event bus
- REST API
- Meta Conversions API
- + 1 more included
Analytics
Know exactly what’s working.
- Funnel analytics with stage drop-off
- Web pixel & JS SDK
- Attribution from ad click to payment
- Live conversion tracking
- Campaign & flow performance
- + 2 more included
56 capabilities across 9 categories — included in your plan, not sold back as add-ons.
Any system event can start a conversation
Connect Shopify, WooCommerce, Meta, Google, Razorpay, Briefer and anything else that speaks HTTP — via webhooks, the event bus, or our REST API.
In-chat payments
Razorpay links; flow advances on capture.
Briefer sync
Bookings, invoices, quotes & signatures trigger journeys.
Trackable QR codes
Pre-filled keyword, triggered flow, counted scans.
Webhooks & events
Every booking, payment & scan fires a webhook.
Shopify
Full product catalog sync with real-time webhooks.
WooCommerce
No plugin needed — built-in REST API, webhook push.
Meta Conversions API
Server-side events for Meta Ads — no cookie blockers.
Google Ads API
WhatsApp conversions push directly to Google Ads.
Pull documents
Fetch a quote, invoice or signed PDF into chat.
One playbook, tailored to how you sell
Pick your industry and watch a real journey play out — from the moment something happens in the real world to the outcome it drives.
Confirm every COD order before it ships
- Auto-confirm COD orders to cut fake & RTO returns
- Address edits and cancellations handled in chat
- Abandoned-cart drip recovers stalled checkouts
- Status syncs back to Shopify automatically
Built for the data your customers trust you with
Chat is where customers paste things they should not — card numbers, ID numbers, addresses. We planned for that instead of hoping it would not happen.
PII never reaches the model
Card numbers, CVVs, PAN and Aadhaar are stripped before a message is sent to any AI provider — and stripped from the stored trace too, so we never keep the copy we just protected.
Isolation at the database
Every tenant’s rows are separated by PostgreSQL row-level security, not by a WHERE clause someone might forget. A query without a tenant context returns nothing.
Credentials encrypted at rest
Payment gateways, store tokens and AI keys are AES-256-GCM encrypted. Bring your own OpenAI or Anthropic key and your conversations never touch our provider account.
Audit logs & decision traces
Who changed what, and why the AI answered the way it did. Both are recorded, both are queryable, and traces expire on a retention window you set.
GDPR & India DPDP modes
Switch link tracking between full, consent-gated and off per workspace. Consent mode shows a real choice before any cookie is set, and retention purges run nightly.
Roles that actually restrict
Operators see only conversations assigned to them. Module access, reply rights and approval authority are separate permissions, not one admin switch.
Live in a week, not a quarter
No implementation retainer, no six-week discovery phase. We set the workspace up with you, and you keep the parts you actually use.
Request access
Tell us what you sell and where you talk to customers. We review within 24 hours — a real person, not a queue.
We wire the channels
WhatsApp Business API, Instagram, Telegram or the website widget — connected and verified with you on the call.
Import what it should know
Point us at your site and we scrape it into the knowledge base. Connect Shopify or WooCommerce and the catalog and orders sync themselves.
Go live supervised
The agent starts with every write-action approval-gated. Watch the traces for a week, then loosen the gates you trust.
The questions you were going to email us
No. We provision the number and handle Meta verification with you during setup. If you already have an API number with Zavu, Msg91 or Meta directly, bring it — nothing needs migrating.
Convert more leads, cut support load, grow revenue on autopilot
Across WhatsApp, Instagram and Telegram. Reviewed within 24 hours · No credit card required.