Refund & Cancellation Policy

This policy explains how subscriptions, message credits and refunds work for Templistic. It applies to payments made to Templistic for use of the platform. If you bought through a reseller or partner, their terms apply instead.

1. Subscriptions

• Plans are billed in advance for the billing cycle you choose (monthly or yearly).
• You may cancel at any time from Settings → Billing, or by writing to us. Cancellation stops future renewals; your plan stays active until the end of the cycle you have already paid for.
• We do not pro-rate part-used cycles. If you cancel mid-cycle you keep access until the cycle ends rather than receiving a partial refund.
• If you upgrade mid-cycle, we charge the difference for the remainder of the cycle. Downgrades take effect at the next renewal.

2. Message and AI credits

Credits pay for messages sent and AI replies generated on your behalf. Because a sent message cannot be recalled, and an AI reply consumes third-party compute the moment it runs:

• Used credits are not refundable.
• Unused credits from a purchased credit pack can be refunded within 7 days of purchase, provided none of that pack has been consumed.
• Credits included with a plan have no independent cash value and are not refundable separately from the plan.
• Credits do not expire while your subscription is active. They are forfeited if the account is closed.

3. Charges we cannot reverse

Some costs are levied by third parties and passed through at cost. WhatsApp conversation and template charges are set and billed by Meta; courier freight is billed by the carrier; payment-gateway fees are retained by the gateway even on a refunded transaction. Where a refund is due, we refund what we received and cannot return amounts we never held.

4. When we will refund in full

• You were charged twice for the same period through a billing error on our side.
• You were charged after a cancellation that we had already confirmed.
• A paid feature was unavailable for a sustained period due to a fault on our side and we could not restore it.

5. How to request a refund

Email support@templistic.com from the address on your account, with the invoice number and what you would like refunded. We acknowledge within 2 business days and decide within 7 business days. Approved refunds go back to the original payment method and typically appear within 5–10 business days, depending on your bank.

6. Refunds your own customers ask you for

If you sell to your customers through Templistic, refunds for those orders are between you and your customer — you set your own returns policy and Templistic processes the refund through your connected payment gateway on your instruction. This policy covers only what you pay us.

7. Changes

We may update this policy. Material changes will be notified by email or in-product at least 14 days before they take effect, and will not apply retroactively to a refund request already submitted.