Privacy Policy

Templistic (“Templistic”, “we”, “us”, or “our”) provides a WhatsApp and multi-channel automation platform for businesses (the “Service”). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Service you agree to the practices described here.

1. Information we collect

• Account information — name, email address, company name, phone number, and billing details you provide when you register or request access.
• Customer & contact data — contacts, conversations, and messages you import or exchange through connected channels (such as WhatsApp, email, and website chat) in order to operate your automations.
• Usage data — log data, device and browser information, IP address, and analytics about how you interact with the Service.
• Integration data — credentials and data made available when you connect third-party services (for example, WhatsApp Business, email providers, or CRMs).

2. How we use information

• To provide, operate, maintain, and improve the Service.
• To process and deliver messages and automations you configure.
• To authenticate users, manage subscriptions, and process payments.
• To communicate with you about your account, security, and updates.
• To detect, prevent, and address abuse, fraud, and technical issues.
• To comply with legal obligations and enforce our terms.

3. Data ownership & processing role

You retain ownership of the customer and contact data you process through the Service. With respect to that data, you act as the data controller and Templistic acts as a data processor, handling it on your behalf and according to your instructions. You are responsible for obtaining any consents required from your contacts and for using the Service in compliance with applicable messaging and privacy laws, including WhatsApp’s Business and Commerce policies.

4. Sharing & disclosure

We do not sell your personal information. We may share information with:

• Service providers — infrastructure, hosting, payment, and messaging partners who process data on our behalf under appropriate safeguards.
• Messaging platforms — such as WhatsApp/Meta, to the extent necessary to deliver your messages.
• Legal & safety — when required by law, regulation, legal process, or to protect rights, property, and safety.
• Business transfers — in connection with a merger, acquisition, or sale of assets.

5. Data security

We apply technical and organizational measures designed to protect your data, including tenant isolation, access controls, and encryption in transit. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data retention

We retain personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your data as described below.

7. Your rights

Depending on your location, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.

8. International transfers

Your information may be processed and stored in countries other than your own. Where required, we use appropriate safeguards for such transfers.

9. Children’s privacy

The Service is not directed to children under 16, and we do not knowingly collect personal information from them.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version with an updated “Last updated” date and, where appropriate, notify you.

11. Contact us

If you have questions about this Privacy Policy or our data practices, contact us at support@templistic.com.