
Your front desk, open every hour of every day.
Guests message at midnight from three time zones away. Templistic answers instantly, books the room, takes the deposit and sets the tone for the stay — in your voice, on WhatsApp and Instagram.
24/7
booking desk that never sleeps
< 1 min
from first hello to held room
0
enquiries left unanswered overnight
The moments that quietly cost you.
Every hotels business has them — the message at the wrong hour, the gap nobody caught. Here's how each one ends now.
11:47 pm. A guest asks if the sea-view room is free this weekend. You’re asleep — by morning, they’ve booked the hotel next door.
Answered at 11:47. Room held at 11:49. Deposit paid by 11:52.
A cancellation lands at 9 pm on a sold-out weekend. Nobody sees it in time — the room sits empty.
The waitlist gets offered the room at 9:01. It’s often re-booked by 9:15.
Check-in day: five guests want directions, two ask about early check-in, one needs a crib — all by phone, all at once.
All of it handled in chat, before they’ve even packed.
Aanya Hotels
online · replies instantly
Hi! Is the beachfront room free this weekend? 🌊10:41
It is — sea view, sleeps two, breakfast included. Shall I hold it for you?10:41
Yes please! And breakfast for two 🙌10:42
₹6,400 paid
Booking confirmed · receipt sent
From “is it free?” to booked — in one chat
No app to install, no portal to learn, no “we'll call you back”. Your customer messages like they message a friend — and the whole thing simply happens.
Answers in seconds — nights, weekends, holidays included
Speaks in your voice, trained on your business
Big decisions still wait for your yes
It does the legwork. You make the judgment calls.
The routine runs on its own. But anything touching real money, real exceptions or real relationships stops and asks you first. Try it — these are the kinds of moments that land in a hotels inbox.
One tap approves, one tap holds — from anywhere
Every ask shows its reasoning, in plain language
Jump in yourself anytime — the agent steps aside
Your agent asks
Just now · needs your yes
Upgrade request
A returning guest asks for a free upgrade to the suite tonight. It’s empty, and it’s their third stay this year. Upgrade them at no charge?
Go on — this one's real. You're the boss here.
Built for hotels, not adapted to it.
Answers “is it available?” instantly
Live availability, room details and pricing — answered in seconds, any hour, on any channel.
Books, moves and cancels itself
Guests book, reschedule or cancel right in the chat. Your calendar updates on its own.
Deposits that hold the room
A secure payment link holds the slot, so “maybe” turns into “paid and confirmed”.
A waitlist that fills gaps
Full house? Guests join a waitlist and get auto-offered the room the moment someone cancels.
Pre-stay magic, on schedule
Directions, check-in details and upsells arrive as a gentle drip before the stay.
Reviews & win-backs after checkout
A warm review request at the perfect moment — and a reason to come back a few months later.
An ordinary day, quietly handled.
No dashboards to babysit, no inbox to clear. This is what a normal day looks like when your front desk never sleeps.
06:10
Overnight enquiries, already answered
Three midnight messages from other time zones wake up to confirmations — not “we’ll get back to you”.
09:30
Breakfast questions, sorted
Timings, the menu, a gluten-free request — answered while your team sets the tables.
13:15
A gap appears — and disappears
A weekend cancellation is auto-offered to the waitlist. The room is re-booked in 14 minutes.
17:40
Tomorrow’s arrivals, warmed up
Directions, parking and check-in details drip out to arriving guests, right on schedule.
22:20
The night shift checks in
A honeymoon query from another timezone becomes a held suite — before you’ve even heard about it.
Set them once. They run forever.
Cancellation backfill
A cancellation at 9 pm becomes a waitlist offer at 9:01 — and often a re-booked room by 9:15.
Pre-stay drip
Three perfectly timed messages before arrival: the details, the directions, the upgrade.
Guest win-back
Sixty days after checkout, past guests get a personal nudge with their favourite room.
Ready to see it run on hotels conversations?
Good questions, straight answers.
Something else on your mind? — a human replies within a day.
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